Patient Account Representative / Cashier, UMKC School of Dentistry, 27735
University of Missouri-Kansas City
Kansas City, MO
Full-time
Call Center / Customer Service
Posted on April 3, 2024
Hiring Department
Dental Clinic, UMKC School of Dentistry
Job Description
The UMKC School of Dentistry is seeking a patient-focusedPatient Account Representative / Cashier(UM Job Title: Office Support Assistant IV) who is team-oriented and known for their outstanding customer service, attention to detail, accuracy, and ability to take initiative. Daily work includes researching patient problems, and accurately processing a high volume of transactions for a diverse customer base, therefore problem-solving, flexibility, and multitasking skills are important. The ideal candidate must be able to perform job tasks in a busy environment with frequent interruptions, while meeting deadlines and producing high-quality work. Successful applicants must be helpful and patient, with the ability to problem solve in fast-paced situations, and provide outstanding customer service to patients, faculty, staff, and students. Duties include, but are not limited to:
Patient Account Representative
- Compute and record totals of transactions
- Count money in cash drawers to ensure that amounts are correct and that there is adequate change
- Greet customers, issue receipts, refunds, credits or change due to customers and explain benefit coverage to patient.
- Receive payment by cash, check, credit cards or automatic debits
- Keep a balance sheet of amounts and numbers of transactions
- Compute and record totals of transactions
- Count money in cash drawers to insure that amounts are correct and that there is adequate change
- Greet customers and issue receipts, refunds, credits or change due to customers
- Receive payment by cash, check, credit cards or automatic debits
- Keep a balance sheet of amounts and numbers of transactions
- High School Diploma or an equivalent combination of education and experience
- At least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
- Previous patient accounts, and/or health care billing experience
- Previous cashiering experience / ability to count correct change
The anticipated hiring range for this position has been established as up to $17.00 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements. Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Application Deadline
Applications will be accepted until this position is filled.
Community Information
Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.
UMKC is proud to be “Kansas City's university,” and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call Human Resources at 816-235-1621.
To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
