APPLICATION ADMINISTRATOR
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Information Services / Technology (IT)
Posted on April 24, 2024
Hiring Department
Division of Information Technology
Job Description
This technical position is for the Application Integrations team. The team supports Columbia campus applications as well as some multi-campus applications. These applications are mission critical and are supported 24X7. Team members share an on-call schedule to handle any after-hours issues.
Team members work mostly from home although certain applications and systems require frequent visits to campuses to install, troubleshoot, or repair supported hardware. Team meetings, technical training, or other events may also require spending time on one of the campuses. Successful job candidates must be able to work effectively in a remote work environment which includes frequent use of Microsoft Teams, Zoom, Bomgar, and other software. Candidates must have reliable internet access.
This position requires the ability to administer a server, operating systems, and software. It requires support and troubleshooting for a mix of commonly seen and novel user issues across multiple technologies, including desktop clients, mobile clients, scanners, web clients, receipt printers, application configuration, and server issues. Team members monitor support tickets and contribute to customer and internal team documentation.
The successful candidate will develop expertise in multiple supported applications such as CBORD CS Gold, CS Access, Oracle Simphony, GET, Fusion, EMS, and other inter-connected applications and interfaces. This job will require researching, testing, implementing, documenting, and training new users for software releases. In-depth troubleshooting will be necessary as well as cross-team collaboration with networking, server, database teams, and vendors. Creating SQL queries and script modifications is common.
Duties include, but are not limited to:
· Troubleshooting common and uncommon user issues as reported
· Troubleshooting register and receipt printer configurations and programming
· Documenting user and team best practices
· Assist in planning, obtaining software and hardware, testing, documenting work flows, and performing application upgrades
· Troubleshooting challenging interface issues between various campus and Enterprise applications and databases
· Creating SQL queries, modifying XML and HTML files, and creating scheduled tasks on servers and in applications
· Creating and testing advanced software configuration changes to accommodate user requests
Shift
Monday - Friday, 8am - 5pm, with flexibility for some off-shift coverage due to maintenance and issues that may arise.
Minimum Qualifications
· Expansive knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity)
· Excellent technical knowledge and aptitude in the areas of networks, network topologies, and network file servers, applicable software, and troubleshooting techniques
· Two years' experience with server and application administration
· Familiarity with security principles and best practices
· Familiarity with enterprise management technology for Windows and Macintosh platforms
· Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
· Strong customer service skills
· Energetic and enthusiastic individual that can view an application as one part of a larger enterprise
· Understand the workflow and process requirements of business units related to the application
· Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
· Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods
· Ability to work through ambiguous work situations
Preferred Qualifications
• Two years Enterprise-level application and server administration experience (Linux and Windows)
• Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness
• Self-motivated, able to work independently, and takes initiative
• Ability to prioritize and multitask in a fast-paced environment
• Outstanding attention to detail with superior time and project management skills
• Adept at reading, writing and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language
• Knowledge of Shibboleth and Azure integration
• Experience with Change Management best practices
• Experience supporting on-premise integrations with Cloud applications
• Experience creating and modifying SQL queries (Oracle, Sybase, and Microsoft)
• Experience with CBORD CS Gold
• Experience with enterprise Point-of-Sale systems such as Oracle MICROS Simphony and Oracle NetSuite
• Cloud application experience with StarRez, Alertus, Rave, or Innosoft Fusion
Anticipated Hiring Range
$50,367 - $62,000Commensurate with experienceSalary Range: $51,875 - $62,000 Commensurate with experience
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Sponsorship Information
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-7976.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
