Student Success Coordinator
SUNY Empire State University
Saratoga Springs, NY
Full-time
Education
Posted on April 11, 2024
About Empire State University:
Founded in 1971 as the innovative campus of the State University of New York (SUNY), Empire State University empowers learners from diverse backgrounds to achieve their educational goals. We have decades of experience providing educational access through online teaching and learning, individualized instruction, mentoring, and prior learning assessment. We build on our students' experiences to promote their growth and drive upward mobility and economic development in New York state and beyond. SUNY Empire's 97,000 alumni are teachers, nurses, entrepreneurs, and leaders in their communities and their fields. Visit www.sunyempire.edu and follow us on social media @SUNYEmpire.
SUNY Empire is committed to creating a multicultural, inclusive academic and work environment. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that having diverse faculty and staff is critical to academic excellence and prepares students to live and work in an increasingly global world.
Job Description:
Empire State University seeks a full-time Student Success Coordinator (State Title: Senior Staff Assistant) in our Office of Student Success. Reporting to the Assistant Director of Student Support, the Student Success Coordinator is responsible for services dedicated to supporting, engaging and retaining students as well as responding to student concerns, including appeals and grievances. In order to facilitate the best possible educational experience so that students can achieve their goals, the Student Success Coordinator supports lifelong learning by collaborating with other coordinators, faculty members and other key stakeholders to advocate and advance student success and retention.
Student Success Coordinators are key contributors to retention efforts and assist with student issues/coaching, including managing a caseload of students, with an emphasis on orienting to the institution and first term proactive programming and individual development sessions. They also assist with targeted and data-driven outreach to support enrollment and persistence, as well as issue resolution related to academics or services during student pathways to degree completion.
Student Success Coordinators also promote student engagement by participating in the planning and delivering of university-wide virtual workshops as well as local in-person events. They are part of a team that produces the Student Success Newsletter, contributes to social media, and maintains a virtual first term community in the university's LMS, Brightspace.
The selected incumbent must be knowledgeable about student services at the university level and should have familiarity with working with adult and nontraditional students in both face-to-face and online learning environments, with the ability to support individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. The selected incumbent will collaborate with a large Student Success team, faculty, academic administrators, and key functional offices to provide high quality services to students across all of SUNY Empire. This position requires dedication to utilizing holistic student development and support approaches through different modalities of service delivery to provide an excellent student support and engagement experience.
The Student Success Coordinator manages a caseload of students with the following duties and responsibilities:
- Provide outreach, coaching, support, resources and referrals as needed to support student success.
- Assist students in navigating academic policies and procedures, provide technical support, and policy interpretation.
- Process and manage service grievances, academic appeals, and academic integrity issues.
- Assist students and faculty with problem-solving assistance to resolve concerns.
- Utilize university technology systems to find relevant information, document work and ensure consistent communication and processes. Maintain complete records of all student situations in relevant databases.
- Collaborate and communicate effectively with faculty, staff, and other departments to advocate for students based on individual and time-sensitive needs.
- Maintain confidentiality and respectful communication when dealing with students and colleagues around sensitive academic issues.
- Demonstrate a commitment to excellence, innovation, integrity, diversity, and student success.
- Developing and hosting virtual and in-person student programming and engagement.
- Supporting regional activities, events and relationships as needed to enhance student engagement and retention.
- Monitoring and analyzing data in order to identify retention gaps and design effective intervention strategies.
Requirements:
Required Qualifications:
- Bachelor's degree from an accredited college or university.
- Minimum of two years of experience in student services/student affairs.
- Strong interpersonal and excellent customer service skills, and the ability to work effectively with students, the public, the university community and external constituencies.
- Evidence of ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation.
- Ability to analyze, mediate, and resolve complex problems.
- Initiative, creativity and the ability to function well in an environment that promotes both teamwork and independence.
- Ability to set priorities, meet deadlines and handle multiple tasks.
- Ability to collaborate with faculty, staff and administration from multiple departments.
- Demonstration of professionalism, integrity, and confidentiality.
- Excellent interpersonal skills and ability to empathize with students in need of academic and non-academic support.
- Master's degree from an accredited college or university in Student Affairs, Higher Education Administration, Counseling, or a related area.
- Experience working collaboratively as part of a multi-person team to provide student services and support resources to students.
- Experience with Ellucian's Banner, CRM systems or other data management and communication technology.
- Experience with adult or non-traditional students.
- May involve occasional travel to university locations across New York State.
- May require evening and/or weekend work.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. University locations that may be considered include Saratoga Springs, Rochester and Selden, NY.
Additional Information:
Rank/Salary: SL3 / $55,000.
Empire State University is an EOE employer.
We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT www.sunyempire.edu/safety-security.
Application Instructions:
Applications Due By: Applications accepted until position has been filled.
If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:
- Resume
- Cover letter
- Name and contact information of three references
Returning Applicants - Please click here to login to your Empire State University Employment Account to check your completed application or to update your account.
