Senior Account Director

Position Description

The Senior Account Director is the primary relationship manager for one or more clients, provides strategic direction for clients and is responsible for in-depth knowledge of accounts. This position is responsible for managing a team to service clients, including account managers and account executives, as well as contributing to new business development and corporate policy and processes.

Primary Responsibilities

* Provides over-arching strategic leadership for clients

* Works with clients to determine organizational objectives and creates strategies and implements campaigns to reach goals

* In-depth knowledge of client's internal processes and resources and generate ideas to enhance overall performance

* Provides in-depth analysis of campaign and segment performance and KPI data, developing data driven strategies to address program challenges and build on successes

* Builds trusting, respectful and collaborative relationships with clients and colleagues

* Ensures collaboration among team (including outside resources) and fosters positive teamwork

* Leads professional development of team members

* Creates training opportunities for colleagues and team members

* Participates in monthly management meetings

* Identifies company-wide challenges and opportunities and leads efforts to address

Additional Responsibilities

* Participates in webinars and attends conferences/workshops to expand skills

* Identifies cross-selling opportunities across company departments

* Identifies prospective clients and participates in the RFP/sales process

* Other duties as assigned

Required Knowledge, Skills, and Abilities

* 10+ years of direct response experience (direct mail or digital account management), with 5+ years direct response fundraising in an agency setting

* Demonstrated success in client management and customer service

* Experience in managing teams to achieve company and client goals

* Experience in creating and driving long-term fundraising strategies

* Advanced copywriting/editing knowledge

* Strong customer service and interpersonal skills

* Advances communication skills in both written and oral with the ability to effectively present information, respond and follow-up on questions and inquiries from clients and colleagues

* Strong attention to detail

* Proficiency in MS Office - particularly Excel

* Some travel may be required

To apply, please send a resume and cover letter to info@k2dstrategies.com